FAQ

Theater Commonly Asked Questions

Mountain Of Entertainment Theater

FAQ

Planning To Come Experience Our Show?

FREQUENTLY ASKED QUESTIONS


  • MOUNTAIN OF ENTERTAINMENT THEATRE IS A NON-SMOKING FACILITY.
  • NO OUTSIDE FOOD OR BEVERAGES ARE ALLOWED IN OUR VENUE. CONCESSIONS ARE AVAILABLE.
  • NO BACKPACKS OF ANY SORT WILL BE ALLOWED IN OUR VENUE.
  • What are the Mountain of Entertainment Theater Box Office Hours?

    By Phone: Mon-Sat: 10:00 am – 9:00 pm | 865-245-4386

    Sunday: Closed (Day of worship, family, and football! Love to all!)

    ONLINE SALES: 24 hours a day, seven days a week ArrayVarietyShow.com

  • Do I have to wear a mask?

    While you are welcome to wear a mask if you choose and if it makes you feel more comfortable, we do not require masks in our facility. We don’t want anyone feeling uncomfortable because they are wearing a mask more than we want someone to feel awkward for not wearing one.

    However, for the safety of our other guests, we ask that if you have symptoms of COVID-19, you not attend our show or enter our theater. We would love to see you at another time when you’re feeling your lovely self again.

    Exposure to COVID-19 is an inherent risk in any public location where people are present; we cannot guarantee you will not be exposed during your visit.



  • How much are tickets?

    Adult tickets are $39.95 (+ taxes and fees) per person ages 12 and up.

    Children’s tickets for ages 4 – 11 are $12.95, and Children ages three and under are free, provided they are sitting on an adult’s lap.



  • What is your refund/exchange policy?

    ALL SALES FINAL. Tickets are NON-REFUNDABLE.

    Subject to availability, guests will be allowed a one-time transfer option to another date scheduled during the run of the same show.



  • Where are my tickets?

    You will receive an email confirmation with a link to print your e-tickets. Please double-check your spam folder if you have not received a confirmation email. You can also use your phone to show our Box Office staff your tickets. 

  • What if I didn’t receive an email confirmation?

    Please check your spam folder first. If you still haven’t received an email confirmation/receipt, please get in touch with the Box Office at 865-245-4386.

  • Do you have a seating chart?


  • Do you offer group discounts?

    Yes. Groups of 20+ can receive a group discount. Please call the box office at our reduced group discount rate to purchase group tickets.

  • Where is the theater located?

    The theatre is conveniently located on the main parkway in Pigeon Forge.

    The address is:

    2135 Parkway

    Pigeon Forge, TN 37863

  • What time should I arrive?

    The doors will open for seating 1 hour before show time. This will give you ample time to park your vehicle, visit our concessions stand, and find your seat.

  • Do you have a dress code?

    We don’t want you to wear anything you wouldn’t normally wear to impress us! Your comfort is the most important thing to us. However, we are a family-friendly establishment, so clothing with objectionable material, including obscene language, graphics, or those regarded as offensive, is considered unacceptable. Anything getting you on the next installment of the “People of Walmart” website will be frowned upon.

  • Is the performance age appropriate?

    Absolutely! Family is essential to us. We create a family atmosphere among our cast and crew, and families are always made feel welcome at the theater. Any show we do at Mountain of Entertainment Theater is created with the entire family in mind, hoping everyone from 1 to 100 enjoys our shows.

  • Do you serve refreshments?

    Yes! Our concessions stand offers a wide variety of mouth-watering refreshments, including hot buttered popcorn, an assortment of candy, and our FAMOUS homemade Amish pretzels! In addition, you can quench your thirst with a selection of Pepsi products or an iced coffee!

    NO OUTSIDE FOOD OR BEVERAGES WILL BE ALLOWED IN THE THEATER!



  • How long is the performance?

    The evening shows start at 7:30 pm, and should you be coming to one of our matinee shows, they begin at 3:00 pm. The total show time, including a 15-minute intermission, is approximately 2 hours.

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