FAQ

Mountain Of Entertainment Theater

Frequently Asked Questions


PLEASE NOTE:

  • Mountain of Entertainment is a smoke and vape free facility
  • No outside food or drink is permitted in our theater
  • No backpacks of any sort will be allowed in our venue
  • We have a concession stand featuring bottled Pepsi products, nachos, candy, popcorn our fresh, made from scratch Amish pretzels, and more!


  • What are the Mountain of Entertainment Theater Box Office Hours?

    Mon-Sat: 10:00 am – 9:00 pm | 865-245-4386

    Sunday: Closed (Day of worship, family, and football! Love to all!)

    ONLINE SALES: 24 hours a day, seven days a week on our Buy Tickets page.

  • Do I have to wear a mask?

    While you are welcome to wear a mask if you choose and if it makes you feel more comfortable, we do not require masks in our facility. 

    We don’t want anyone feeling uncomfortable because they are wearing a mask more than we want someone to feel awkward for not wearing one.

    However, for the safety of our other guests, we ask that if you have symptoms of COVID-19, you not attend our show or enter our theater. We would love to see you at another time when you’re feeling your lovely self again.

    Exposure to COVID-19 is an inherent risk in any public location where people are present; we cannot guarantee you will not be exposed during your visit.


  • How much are tickets?

    Array Variety Show: Adult tickets are $39.95 (+taxes and fees) per person ages 12 and up.

    Children’s tickets for ages 4 – 11 are $12.95, and Children ages three and under are free, provided they are sitting on an adult’s lap.


    Illusionation:the Magic of Jason Hudy: Adult tickets are $29.95 (+taxes and fees) per person ages 12 and up.

    Children’s tickets for ages 4 – 11 are free (1 per payed adult), and Children ages three and under are also free, provided they are sitting on an adult’s lap.


  • What is your refund/exchange policy?

    All sales are final.  Tickets are non-refundable.


    Subject to availability, guests will be allowed a one-time transfer option to another date scheduled during the run of the same show.


  • Where are my tickets?

    You will receive an email confirmation with a link to print your e-tickets. 

    If you have not received a confirmation email, please check your spam folder. 

    You can also use your phone to show our Box Office staff your tickets. 

  • What if I didn’t receive an email confirmation?

    Please check your spam folder. If you are still unable to find your reservation there, feel free to reach out to our Box Office at 865-245-4386

  • Do you have a seating chart?

  • Do you offer group discounts?

    Yes. Groups of 20+ can receive a group discount. 

    Please call the box office at 865-245-4386  to purchase group tickets at our reduced group discount.

  • Where is the theater located?

    The theatre is conveniently located on the main parkway in Pigeon Forge, Tennesee across from the eye-catching Titanic museum.


    2135 Parkway

    Pigeon Forge, TN 37863

  • What time should I arrive?

    The doors will open for seating 1 hour before show time. This will give you ample time to park your vehicle, visit our concessions stand, and find your seat.

  • Do you have a dress code?

    We don’t want you to wear anything you wouldn’t normally wear to impress us! Your comfort is the most important thing to us. 

    However, we are a family-friendly establishment, so clothing with objectionable material, including obscene language, graphics, or those regarded as offensive, is considered unacceptable. 

  • Is the performance age appropriate?

    Absolutely! Family is essential to us. We aim to create a family atmosphere among our cast and crew, and families are always made feel welcome at the theater. 

    Any show performed at Mountain of Entertainment Theater is created with the entire family in mind, hoping everyone from 1 to 100 enjoys our shows.

  • Do you serve refreshments?

    Yes! Our concessions stand offers a wide variety of mouth-watering refreshments, including hot buttered popcorn, an assortment of candy, and our FAMOUS homemade Amish pretzels! In addition, you can quench your thirst with a selection of bottled Pepsi products.

    No outside food or beverages are allowed in the theater.

  • How long is the performance?

    The evening shows start at 7:30 pm, and should you be coming to one of our matinee shows, they begin at 3:00 pm. The total show time is approximately 2 hours plus a 15 minute intermission.

  • What are the Mountain of Entertainment Theater Box Office Hours?

    By Phone: Mon-Sat: 10:00 am – 9:00 pm | 865-245-4386

    Sunday: Closed (Day of worship, family, and football! Love to all!)

    ONLINE SALES: 24 hours a day, seven days a week here on mountainofentertainment.com

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